Choose a CRM for Your Business

CRM Ranking for Small Business Call Centers

Best CRMs for Your Call Center: Choosing Effective Solutions.

Choose a CRM for Your Business

1

LP-CRM

LP-CRM: Your CRM for product business, e-commerce and services. Optimize sales, manage customers and automate processes. The ideal solution for the growth of your business!

Main Benefits

  • Increase sales. LP-CRM helps to better understand customers and sell more effectively.
  • Customer service. Improve communication and customer satisfaction.
  • Work optimization. Convenient management of all business processes in one place.
  • Efficiency growth. Automate routine and focus on business development.

System Capabilities

  • CRM for call center
  • Simple customer management
  • CRM for products
  • E-commerce CRM
  • CRM for services
LP-CRM
2

Pipedrive

Pipedrive: CRM for small businesses, focusing on sales visualization and deal conversion. Ideal for call centers where clear control over each stage of a deal and its successful closure is important. Maximize your team's productivity!

Main Benefits

  • Deal conversion. Increase your closed deal percentage with sales visualization.
  • Effective management. Track customers and deals at every stage.
  • Revenue growth. Optimize team performance for maximum profit.
  • Ease of use. Intuitive interface for a quick start.

System Capabilities

  • CRM for call centers
  • Sales growth
  • Visual pipelines
  • Contact management
  • Pipedrive for business
Pipedrive
3

HubSpot CRM

HubSpot CRM: Free CRM for small businesses. Integrate marketing, sales, and support on one platform. The ideal solution for call centers looking to optimize operations and increase efficiency. Get started for free!

Main Benefits

  • Free start. Start managing clients without costs.
  • Single platform. Marketing, sales, and service in one place.
  • Ease of implementation. Easily integrates into workflows.
  • Scalability. Grows with your business.

System Capabilities

  • CRM for call center
  • For small business
  • HubSpot CRM
  • Free core
  • Single platform
HubSpot CRM
4

Agile CRM

Agile CRM: a unified platform for sales, marketing, and service. Optimize your small business's call center operations by consolidating all processes into one intuitive interface. Enhance customer experience and boost efficiency.

Main Benefits

  • Unified interface. All communication channels and teams in one window for efficient work.
  • Sales growth. Systematize customer interactions and increase sales volumes.
  • Improved service. Quickly resolve customer inquiries and enhance their loyalty.
  • Effective marketing. Personalize communication and optimize marketing campaigns.

System Capabilities

  • CRM for call centers
  • Simplicity for small business
  • Sales, marketing, service
  • Agile CRM: unified platform
  • Growth of your business
Agile CRM
5

Close

Close: CRM for sales teams, which optimizes work with calls and email sequences. Ideal for small business call centers looking to increase customer communication efficiency and boost sales.

Main Benefits

  • Contact centralization. All customer information in one place for easy access.
  • Sales increase. Increase conversions through effective lead management.
  • Work optimization. Automate routine tasks and focus on customers.
  • Easy integration. Easily connect to your existing communication tools.

System Capabilities

  • CRM for call centers
  • Convenient for small businesses
  • CRM for sales
  • Focus on calls
  • Email sequences for customers
Close
6

Less Annoying CRM

Less Annoying CRM: an extremely simple CRM for small businesses. Without unnecessary complexity, it is ideal for call centers. Focus on the main things: sales and customers. Grow your business easily!

Main Benefits

  • Simplified access. Easy search and management of customer data.
  • Convenient management. Intuitive interface for quick work.
  • Increased efficiency. Optimization of customer communication and sales growth.
  • Without unnecessary costs. An affordable solution for your business growth.

System Capabilities

  • CRM for call centers
  • Simple CRM for SMEs
  • Less Annoying CRM
  • Convenient for small companies
  • Customer management
Less Annoying CRM
7

Streak CRM

Streak CRM: зручна CRM прямо у вашому Gmail! Керуйте контактами, угодами та завданнями, створюючи власні пайплайни. Ідеально для малого бізнесу, особливо для кол-центрів, що прагнуть оптимізувати процес продажів та обслуговування клієнтів.

Main Benefits

  • Максимізація ефективності. Оптимізуйте роботу вашої команди завдяки гнучким пайплайнам у Gmail, що покращує обслуговування клієнтів.
  • Легкість інтеграції. Streak CRM вбудовується безпосередньо у ваш Gmail, усуваючи потребу у складних налаштуваннях та окремих програмах.
  • Керування відносинами. Відстежуйте кожну взаємодію та розвивайте міцніші зв'язки з клієнтами завдяки централізованій системі управління.
  • Кастомізація під потреби. Адаптуйте пайплайни під унікальні процеси вашого бізнесу, забезпечуючи максимальну релевантність та результативність.

System Capabilities

  • CRM для колл-центру
  • Зручний Gmail CRM
  • Кастомні пайплайни
  • Для малого бізнесу
  • Легке управління
Streak CRM
8

Creatio (Sales)

Creatio (Sales): a low-code CRM/platform with process automation. Optimize small business call center operations, automate sales, and improve customer service. Fast setup without programming.

Main Benefits

  • Process automation. Efficient workflow management without extra effort.
  • Customization. Adapt the platform to your business's unique needs.
  • Flexibility. Easily scale and integrate solutions with other systems.
  • Ease of Use. Intuitive interface that simplifies the team's daily work.

System Capabilities

  • CRM for call centers
  • Process automation
  • Small business
  • Creatio (Sales)
  • Low-code platform
Creatio (Sales)
9

Odoo CRM

Odoo CRM - a powerful module in the Odoo ERP system, designed for effective customer relationship management. It is ideal for small businesses, providing centralized customer base management, lead and sales processing, marketing automation, and customer support. It expands call center functionality by integrating with other Odoo modules for complete business process control.

Main Benefits

  • Centralization of data. All customer and communication information in one place for efficient work.
  • Effective management. Organize customer interactions and optimize workflows.
  • Integration with Odoo. Seamless integration with other ERP modules for complete business control.
  • Accessibility for small businesses. Powerful tools at an affordable price, meeting the needs of growing businesses.

System Capabilities

  • CRM for call centers
  • Simplicity for small businesses
  • Odoo: CRM+ERP
  • Sales effectiveness
  • Workflow optimization
Odoo CRM
10

Bitrix24

Bitrix24: CRM та робочий простір «все в одному» для вашого малого бізнесу. Оптимізуйте продажі, керуйте контакт-центром та проєктами. Зробіть роботу команди ефективнішою з єдиною платформою.

Main Benefits

  • Зручне управління контактами. Легко знаходьте та керуйте всіма даними ваших клієнтів для персоналізованого спілкування.
  • Ефективна комунікація. Об'єднує всі канали зв'язку з клієнтами в одному місці для швидких відповідей.
  • Зростання продажів. Оптимізуйте роботу відділу продажів, підвищуйте конверсію та досягайте нових результатів.
  • Все в одному місці. Повний набір інструментів для роботи з клієнтами, командами та проектами у єдиному робочому просторі.

System Capabilities

  • CRM для колл-центру
  • Ефективність для малого бізнесу
  • Bitrix24: все в одному
  • Продажі, контакт-центр, проєкти
  • Зручна CRM
Bitrix24
11

Binotel SmartCRM

Binotel SmartCRM: a full-fledged CRM for small businesses and call centers. 360° client card, powerful analytics, task automation, and integration with Binotel PBX. Grow more effectively!

Main Benefits

  • 360° Client Card. Full interaction history with the client in one place.
  • Advanced Analytics. Make decisions based on accurate data.
  • Efficient Tasks. Control task completion and deadlines.
  • PBX Integration. Connect with clients directly from the system.

System Capabilities

  • CRM for call centers
  • User-friendly for small businesses
  • Binotel SmartCRM: all about the client
  • Analytics and tasks
  • PBX Integration
Binotel SmartCRM
12

NetHunt CRM

NetHunt CRM: your powerful tool for lead management, sales funnels, and process automation directly from Gmail. Optimize the work of a small business call center, effectively handle requests, and increase sales.

Main Benefits

  • Contact management. Keep all customer information in one place.
  • Sales analytics. Track team performance and results.
  • Task automation. Reduce routine, focus on communication.
  • Gmail integration. Work with leads, funnels, and automations directly from your inbox.

System Capabilities

  • CRM for call centers
  • Simplicity for small businesses
  • NetHunt: CRM in Gmail
  • Lead generation and funnels
  • Automation from email
NetHunt CRM
13

Insightly

Insightly: CRM + projects and integrations for SMB. Optimize your small business call center operations with our comprehensive solution. Manage customers, projects, and integrations with ease.

Main Benefits

  • Customer management. Easily track contacts, deals, and interaction history.
  • Sales growth. Optimize departmental operations, increase manager work efficiency.
  • Integrations. Connect your favorite services for seamless operation.
  • Project management. Structure work on tasks, control deadlines and resources.

System Capabilities

  • CRM for SMB call centers
  • Insightly project management
  • Integrations for small business
  • CRM for SMB growth
  • Insightly: from client to project
Insightly
14

Zoho CRM

Zoho CRM: a cloud solution for sales, marketing, and service automation. Ideal for small business call centers, it will help optimize customer interaction, increase efficiency, and ensure seamless service. Simplicity, flexibility, and powerful features for your growth!

Main Benefits

  • Sales growth. Increase revenue and optimize your sales department's work.
  • Improved service. Enhance customer loyalty through quality support.
  • Effective marketing. Attract new customers and increase conversion.
  • Full automation. Set up business processes from A to Z and save resources.

System Capabilities

  • CRM for call centers
  • Sales automation
  • Marketing and service
  • Cloud solution
  • Zoho CRM
Zoho CRM
15

Salesforce Sales Cloud

Salesforce Sales Cloud: the leading CRM for small businesses. Build effective sales funnels, optimize call center operations, and analyze success. Maximum for your growth!

Main Benefits

  • Sales growth. Increase conversion through effective customer management.
  • Detailed analytics. Make decisions based on accurate business data.
  • Work optimization. Reduce operating costs and increase team productivity.
  • Scalability. Grow with your business without limiting possibilities.

System Capabilities

  • CRM for call centers
  • Sales for small business
  • Lead generation and analytics
  • CRM from Salesforce
  • Work optimization
Salesforce Sales Cloud
16

SuiteCRM

SuiteCRM: a powerful open-source CRM for small businesses, offering unparalleled flexibility. Easily adapt the system to your call center's needs: from managing contacts and deals to automating marketing and customer support. Expand functionality with its modular architecture and developer community.

Main Benefits

  • SuiteCRM's flexibility. Fully adapt the system to your company's unique needs, regardless of its size.
  • Open source. Provides full control over your data and the ability to integrate with any services.
  • Cost-effectiveness. Reduces licensing costs, allowing you to invest in development.
  • Scalability. The system grows with your business, supporting all stages of its development.

System Capabilities

  • CRM for call centers
  • Call center optimization
  • SuiteCRM: flexible CRM
  • Open-source CRM for business
  • CRM customization
SuiteCRM

Systems in Comparison

# Automation Service For Which Companies System Components Test Access Price from
1LP-CRMProduct business, e-commerce, servicesSales optimization, customer management, process automationFree version up to 50 orders per monthfrom $9/month
2PipedriveSmall business, call centersSales visualization, deal conversion, stage control14-day trialfrom $14.90/mo per user
3HubSpot CRMSmall business, call centersMarketing, sales, supportFree planfrom $20/mo per user
4Agile CRMsmall business, call center, growthSales, marketing, serviceFree plan (up to 10 users)from $8.99/mo per user
5CloseCall centers, small businesses, sales teamsCalls, email sequences, optimization14-day trialfrom $49/mo per user
6Less Annoying CRMSmall business, call centers, salesSimplicity, customers, sales30 day trial$19/mo per user
7Streak CRMМалий бізнес, кол-центриПайплайни, угоди, завданняБезкоштовний планвід $59/міс за користувача
8Creatio (Sales)Small business, call centers, salesAutomation, low-code, processesFree trial accessprice on request
9Odoo CRMSmall businesses, startups, B2B companiesClients, sales, automationOne App Free (CRM free of charge)from €24.90/month per user
10Bitrix24Малий бізнес, командиCRM, комунікації, проєктиБезкоштовний планвід $61/міс (5 користувачів)
11Binotel SmartCRMSmall business, call centers360° client, analytics, automation-from 399 UAH/month per employee
12NetHunt CRMSmall business, call centersLead management, sales funnels, automation14-day trialfrom $24/mo per user
13InsightlySmall business, call centers, SMBCRM, projects, integrations14-day trialfrom $29/month per user
14Zoho CRMsmall business, call centersAutomation, optimization, serviceFree plan (up to 3 users)from $20/month per user
15Salesforce Sales CloudSmall business, sales growthSales funnels, call center, analytics30-day trialfrom $25/mo per user
16SuiteCRMSmall businesses, call centers, developersFlexibility, modularity, open-sourceOpen Source (free)from $0/mo (self-hosted)

Useful Information

A customer relationship management system optimizes communication and increases operator efficiency.
Evaluate functionality, price, reviews, and ease of integration with other services.
Simple and affordable solutions are available that meet the needs of small businesses.
Analyze customer satisfaction metrics, inquiry processing time, and team productivity.
Most solutions support integration with phone systems for complete call control.